Work History and Education


Work History

Business Analyst/Project Synergy Team Member

  • Evaluate effectiveness of existing systems, processes & facilitate making needed improvements with a goal of an “integrated” QS system across all facilities
  • Actively participate in corporate/cross-facility teams to develop and implement new and improved systems such as Best Practices and Quality Systems as need
  • Create specifications for systems to meet all audit documentation and part 11 requirements
  • Assist in testing new systems and upgrades to systems prior to their release
  • Design and develop reports as needed
  • Provide on-going system support & end user training as needed
  • Provide project management (planning, tracking & communication)
  • Establish, maintain & nurture business partnerships with facility leaders and staff
  • Some programs may have vision requirements
  • Safety/Environmental:
    • Where applicable, individual is pre-planning safety into work activities to improve performance
    • Proactively identifies safety concerns
    • Complies with Environmental Management System program SOP’s/WI, Policy & Program elements and encourages responsible use of resources

Key Accomplishments

  • Worked in conjunction with support and development teams to provide technical and procedural support to global ERP issues while ensuring end users experience seamless resolution of tickets
  • Utilized available DBA tools and knowledge sources to support migration of data to the new ERP system
    • Master Data Team
    • Quality Team – Document Migration
      • Responsible for establishing procedure of extracting, formatting, and preparing load files to be mass loaded to SAP
      • EST. 750,000 active documents
  • Major tools utilized include:
    • SQL Developer
    • Active Directory
    • ServiceNow
    • Teams/Skype
    • Other Microsoft applications

Company: Phillips-Medisize

Start Date: 5/28/2018

End Date: —


Business Analyst Team

  • Assist in evaluating the effectiveness of existing systems and processes and make needed improvements
  • Assist in implementing new or under-used functionality provided in existing software solutions
  • Assist in testing new systems and upgrades to systems prior to their release
  • Assist in creating and/or modifying user documentation for new systems and upgrades to systems
  • Assist in end-user training for new systems and upgrades to systems.
  • Provide on-going system support including working to resolution requests for assistance by end-users. This included working with 3rd party vendors.
  • Provide guidance and training to Help Desk personnel on the use and trouble-shooting of systems
  • Design and develop reports as needed
  • Other duties as assigned
  • Safety/Environmental:
    • Where applicable, individual is pre-planning safety into work activities to improve performance
    • Proactively identifies safety concerns
    • Complies with Environmental Management System program SOP’s/WI, Policy & Program elements and encourages responsible use of resources
    • Actively participate in continual improvement/innovation, corrective action and internal/external customer satisfaction

Key Accomplishments

  • Worked in conjunction with the corporate functional area Business Analysts to assist in analyzing systems and processes and recommended changes to reduce lead-times, improve manufacturing efficiencies, and provide analysis reports
  • Standardized virtual ERP environment for Windows10 and 7 users across global company

Company: Phillips-Medisize

Start Date: 9/1/2017

End Date: 5/28/2019


IT Help Desk

  • Assist users in resolving IT related problems through discussion and diagnosis
  • Know the necessary steps to remedy the problem
  • Refer problems requiring specialized intervention to a higher level
  • Follow-up with users on resolved IT related problems
  • Provide work direction and training to others in the department
  • Image PC devices on an as needed basis
  • Create documentation to provide a knowledge base for others in IT
  • Provide on call support on a rotational basis
  • Some programs may have vision requirements
  • Other duties as assigned
  • Safety/Environmental:
    • Where applicable, individual is pre-planning safety into work activities to improve performance
    • Proactively identifies safety concerns
    • Complies with Environmental Management System program SOP’s/WI, Policy & Program elements and encourages responsible use of resources

Key Accomplishments

  • Assisted in migrating users and resources from on-premise location to cloud storage in Office365
  • Developed strong verbal and written communication skills
  • Developed into an independent professional with ability to work with little to no supervision
  • Established better sense of judgement
  • Managed multiple projects simultaneously
  • Prioritized skills appropriately

Company: Phillips-Medisize

Start Date: 11/16/2015

End Date: 9/1/2017


Education

Graduated from University of Wisconsin Eau-Claire

  • Made Dean’s list twice
  • Graduated with a 3.3 GPA
  • Completed coursework such as:
    • System Analysis and Design
    • Client OS Network
    • Database Management Systems
    • Others related to project management, business, and communication

Southern Cross University

  • Spent 2nd semester Junior year abroad in Lismore Australia
  • Finished semester with 3.8 GPA
  • Spent weekends travelling to different cities around the country

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