Work History
Business Analyst/Project Synergy Team Member
- Evaluate effectiveness of existing systems, processes & facilitate making needed improvements with a goal of an “integrated” QS system across all facilities
- Actively participate in corporate/cross-facility teams to develop and implement new and improved systems such as Best Practices and Quality Systems as need
- Create specifications for systems to meet all audit documentation and part 11 requirements
- Assist in testing new systems and upgrades to systems prior to their release
- Design and develop reports as needed
- Provide on-going system support & end user training as needed
- Provide project management (planning, tracking & communication)
- Establish, maintain & nurture business partnerships with facility leaders and staff
- Some programs may have vision requirements
- Safety/Environmental:
- Where applicable, individual is pre-planning safety into work activities to improve performance
- Proactively identifies safety concerns
- Complies with Environmental Management System program SOP’s/WI, Policy & Program elements and encourages responsible use of resources
Key Accomplishments
- Worked in conjunction with support and development teams to provide technical and procedural support to global ERP issues while ensuring end users experience seamless resolution of tickets
- Utilized available DBA tools and knowledge sources to support migration of data to the new ERP system
- Master Data Team
- Quality Team – Document Migration
- Responsible for establishing procedure of extracting, formatting, and preparing load files to be mass loaded to SAP
- EST. 750,000 active documents
- Major tools utilized include:
- SQL Developer
- Active Directory
- ServiceNow
- Teams/Skype
- Other Microsoft applications
Company: Phillips-Medisize
Start Date: 5/28/2018
End Date: —
Business Analyst Team
- Assist in evaluating the effectiveness of existing systems and processes and make needed improvements
- Assist in implementing new or under-used functionality provided in existing software solutions
- Assist in testing new systems and upgrades to systems prior to their release
- Assist in creating and/or modifying user documentation for new systems and upgrades to systems
- Assist in end-user training for new systems and upgrades to systems.
- Provide on-going system support including working to resolution requests for assistance by end-users. This included working with 3rd party vendors.
- Provide guidance and training to Help Desk personnel on the use and trouble-shooting of systems
- Design and develop reports as needed
- Other duties as assigned
- Safety/Environmental:
- Where applicable, individual is pre-planning safety into work activities to improve performance
- Proactively identifies safety concerns
- Complies with Environmental Management System program SOP’s/WI, Policy & Program elements and encourages responsible use of resources
- Actively participate in continual improvement/innovation, corrective action and internal/external customer satisfaction
Key Accomplishments
- Worked in conjunction with the corporate functional area Business Analysts to assist in analyzing systems and processes and recommended changes to reduce lead-times, improve manufacturing efficiencies, and provide analysis reports
- Standardized virtual ERP environment for Windows10 and 7 users across global company
Company: Phillips-Medisize
Start Date: 9/1/2017
End Date: 5/28/2019
IT Help Desk
- Assist users in resolving IT related problems through discussion and diagnosis
- Know the necessary steps to remedy the problem
- Refer problems requiring specialized intervention to a higher level
- Follow-up with users on resolved IT related problems
- Provide work direction and training to others in the department
- Image PC devices on an as needed basis
- Create documentation to provide a knowledge base for others in IT
- Provide on call support on a rotational basis
- Some programs may have vision requirements
- Other duties as assigned
- Safety/Environmental:
- Where applicable, individual is pre-planning safety into work activities to improve performance
- Proactively identifies safety concerns
- Complies with Environmental Management System program SOP’s/WI, Policy & Program elements and encourages responsible use of resources
Key Accomplishments
- Assisted in migrating users and resources from on-premise location to cloud storage in Office365
- Developed strong verbal and written communication skills
- Developed into an independent professional with ability to work with little to no supervision
- Established better sense of judgement
- Managed multiple projects simultaneously
- Prioritized skills appropriately
Company: Phillips-Medisize
Start Date: 11/16/2015
End Date: 9/1/2017
Education
Graduated from University of Wisconsin Eau-Claire
- Made Dean’s list twice
- Graduated with a 3.3 GPA
- Completed coursework such as:
- System Analysis and Design
- Client OS Network
- Database Management Systems
- Others related to project management, business, and communication
Southern Cross University
- Spent 2nd semester Junior year abroad in Lismore Australia
- Finished semester with 3.8 GPA
- Spent weekends travelling to different cities around the country
